CCU Mobile Banking - Frequently Asked Questions and Answers

1. What is the difference between CCU Internet Banking and CCU Mobile Banking?
2. What are my Login details?
3. Is my mobile phone compatible?
4. I have a ‘2 to sign’ Account that is not available, how can I access it?
5. I need to transfer funds to another CCU Member but cannot find the option. How do I process it?
6. Why aren’t my CCU Internet Banking personal payees available in CCU Mobile Banking?
7. Can I make changes to future payments set up in CCU Internet Banking?
8. Is CCU Mobile Banking secure?
9. Will you charge me a fee for using CCU Mobile Banking?
10. Can I access CCU Mobile Banking when I’m overseas?
11. CCU Mobile Banking Terms and Conditions
12. Is there a quick way of switching between my VIP security token and Mobile Banking?

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2. What are my Login details?
Your login details are exactly the same as CCU Internet Banking and you don’t need to register to use CCU Mobile Banking. If you do not have CCU Internet Banking, contact the Assistance Centre on 131 728 for CCU Internet and Mobile Banking services.

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3. Is my mobile phone compatible?
CCU Mobile Banking is an internet based banking service. You can use an iPhone or iPod Touch with the characteristic iPhone application look and feel via Apple’s Safari Browser. If you don’t have and iPhone or iPod, you can use any mobile phone that provides Internet access and uses a Windows Mobile based browsers, however, screen appearance may vary from mobile to mobile.

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4. I have a ‘2 to sign’ Account that is not available, how can I access it?
Unfortunately, as CCU Mobile Banking is a simplified version of CCU Internet Banking, not all the functionality is available. Two (2) to sign accounts can ONLY be accessed via CCU Internet Banking.

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5. I need to transfer funds to another CCU Member but cannot find the option. How do I process it?
This function is still available, however, when you select the ‘Transfer’ button and in transfer ‘To’, an option ‘Pay New’ will appear. Enter the details including the BSB and a new personal payee will be set up. Select ‘Transfer’ again to process. This will still proceed as an internal transfer and the funds will be available immediately for the receiving party. Any external transfer may take from 24-48 hours to be received at the intended destination. Please ensure you input the S account type as well as the Member number in the screen.

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6. Why aren’t all my CCU Internet Banking personal payees available in CCU Mobile Banking?
Due to limitations within CCU Mobile Banking, not all personal payees will be available in CCU Mobile Banking. Should you wish to have them available in CCU Mobile Banking, new payees should be loaded in CCU Mobile Banking. By setting this up in CCU Mobile Banking, everything loaded will also be available within CCU Internet Banking.

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7. Can I make changes to future payments set up in CCU Internet Banking?
No, this function is not available. Future payments can be added in CCU Mobile Banking but you can only make changes to future payments through CCU Internet Banking.

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8. Is CCU Mobile Banking secure?
Yes. CCU Mobile Banking has the same security and authentication procedures as regular CCU Internet Banking. You can bank at your own convenience and feel confident that your personal information is being protected.

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9. Will you charge me a fee for using CCU Mobile Banking?
No. There are no additional fees or charges for using CCU Mobile Banking service, only standard transaction fees apply if applicable. Please be aware that charges may be applicable from your service provider. To confirm these details contact your mobile service provider to enquire about your current data plan.

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10. Can I access CCU Mobile Banking when I’m overseas?
Yes, however data roaming charges may apply. To find out more, please contact your mobile service provider.

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11. CCU Mobile Banking Terms and Conditions
Words in italics in this document have the same meaning as words contained in ‘Glossary’ section in the CCU Internet and Mobile Banking Terms and Conditions.

Each time you use CCU Mobile Banking, these Terms and Conditions and CCU Internet and Mobile Banking Terms and Conditions apply.

Where there is any inconsistency between these Terms and Conditions and the CCU Internet and Mobile Banking Terms and Conditions, the CCU Internet and Mobile Banking Terms and Conditions shall prevail.

CCU Mobile Banking is a special and an additional feature of CCU Internet and Mobile Banking. It is not a stand-alone product. CCU Mobile Banking is available only to registered users of CCU Internet and Mobile Banking. No other specific registration is required.

Not all mobile devices may be capable of accessing and using CCU Mobile Banking. You are responsible for using, having or obtaining a compatible mobile device in connection with any use of the service. CCU is not responsible for:

• any ability of a mobile device to access the service or
• any loss or damage to a mobile device resulting from your access or use or attempted use of CCU Mobile Banking.

If you travel outside of Australia you may still have access to CCU Mobile Banking service. You should check with your telephone communications provider that the mobile device will be able to use relevant network in those countries in which you are travelling. CCU is not liable for any additional costs you incur.

Any conditions of use and charges relating to a mobile device are your responsibility.

You will use your CCU Internet Banking Access code, CCU Internet Banking Password and One Time Password Security Token generated number (if applicable) to log on to CCU Mobile Banking.

You can use CCU Mobile Banking to access all other banking services not excluded as set out in the CCU Internet and Mobile Banking Terms and Conditions for accounts linked to your CCU Internet and Mobile Banking which include:

• transferring funds between EFT accounts
• obtaining EFT account information, such as account balances.
• making BPAY payments and payments to accounts that are not linked to your CCU Internet and Mobile Banking facility (such as accounts held at other financial institutions).

For a complete version of the CCU Internet and Mobile Banking Terms and Conditions, click here.
By clicking on ‘Accept’ you agree to the Terms and Conditions of CCU Mobile Banking.

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12. Is there a quick way of switching between my VIP security token and Mobile Banking?

Yes. On the iPhone3GS and iPhone4 you can switch between different tasks by double-clicking the home button on your phone. This will bring up a list of recent tasks, so if you have gone into both Mobile Banking and your VIP Security Token applications you will be able to switch easily between the two applications.

Also, for all iPhone users that have iOS3+ you have the copy/paste function available on your iPhone. Double tap the screen where you see the VIP token number, select 'copy' and then when you are prompted though Mobile Banking to enter the number simply double tap the screen where you want to enter your token number and select 'paste'.

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