Internet Banking FAQ's
Is there a fee for Internet Banking?
Access to the CCU Internet Banking Sevice is free*.
Large Screen
If the Internet Banking page is too big for your screen and you cannot
see the text on the right-hand side or can't scroll down
the page your screen display setting may be too low. For
best viewing results of our website your screen resolution
must be at least 800 x 600 pixels.
Access
Denied
This message is displayed when your Member number or password
is incorrect. If you have forgotten your password or login
please contact our Assistance Centre on 131 728,
Monday - Friday 8am to 6pm.
Host Connection
Failure
If this message appears on your screen please contact
our Assistance Centre on 131 728,
Monday - Friday 8am to 6pm.
Server Reactivating
This message may occur for one of two reasons:
1. Internet Banking has been restarted and is still
loading up, or
2. You have logged in using an incorrect password 3 times
the previous day and have not waited the full 24 hours
for the system to reset your login.
Mixed Communications Error
This message appears if there is a server problem with
our Internet Banking. Contact our Assistance Centre on 131 728,
Monday - Friday 8am to 6pm to have the issue addressed.
Explorer V6
If an error flashes up quickly, noting that you have been
logged in for 10 minutes - you are operating Internet
Explorer version 6. This version automatically has 'cookies'
disabled for security reasons.
Host Header
error
Update internet browser error usually appears when you
change internet providers or your internet provider has
changed something on their end. Check with your internet
provider for more details on how to fix this.
Image text entered is incorrect (CAPTCHA text when logging in)
Some images are very similar in their look. For example the number zero and capital letter O are similar. The number is generally more oval and thinner than the letter. Additionally, both capital letters and lower case letters are used in the text displayed. Ensure your Caps Lock is turned off on your keyboard before accessing Internet Banking.
Can’t link to Internet Banking from my Favourites
Customs Credit Union advises that you should never place our Internet Banking site in your favourites. From time to time actions are taken to change the link to Internet Banking to combat fraudulent activity. Accordingly you should always use the login button on the CCU home page.
Downloading transactions to Microsoft Excel, Quicken or MYOB
Make sure that the CCU Internet Banking site is included in your ‘Trusted Sites’. You will need to set your security settings for this zone such that the ‘Automatic prompting for file downloads’ option is Enabled. You will then be able to download your transactions.
* Please read important information about terms and conditions |
